Frequently asked questions

Choose Open an account to continue to Arrow Trade's client portal, where registration, identity verification and trading-account setup take place. If you are already registered, use Client login. Follow the portal's instructions and approval requirements; uploading documents does not itself mean approval. Read the risk disclosure before you start.

See: Open an account

Explore Smart Start, Start Strong and VIP. Ask the team which options are available to you and review the applicable terms. Existing clients can review account-request options in the client portal.

See: Account information

See the demo account information page and contact the team to confirm availability and setup instructions. This website does not create demo accounts. Existing clients can use Client login to view the options shown in their portal.

See: Demo account information

Ask the team for the minimum deposit and other conditions that apply to your account before sending funds. Review the funding options shown for your account in the client portal.

See: Account information

Account eligibility depends on your residence and the applicable legal terms. Check the requirements with the team before applying and read the agreement provided for your account.

See: Contact

Check the legal entity named in your account agreement before proceeding. The regulation page describes Arrow Trade in Mauritius and ARROW FINANCIALS L.L.C in the UAE and their different licence scopes.

See: Regulation

This website is available in English and Arabic. Some policy text is provided in English. The client portal offers Arabic in its language picker.

Identity verification supports anti-money-laundering and know-your-customer checks and helps protect your account against impersonation. Complete the required steps in the client portal.

See: AML and KYC policy

Follow any document requests in My profile > KYC and submit them through the portal's verification process. The general Files area is separate from identity verification; contact the team if you are unsure where a requested document belongs.

See: Client portal

Use Client login and check My profile > KYC for your current verification status. Follow any requests shown there and contact the team if you need help or an estimated review time.

See: Client portal

The company may request updated information or documents after account opening. Follow any requests in the portal's verification process and contact support if a request is unclear.

See: AML and KYC policy

Read the privacy policy for information about how personal data is collected, used, shared and retained, and your rights.

See: Privacy policy

Use Client login, then open Traders Room > Dashboard and choose Deposit. Select your wallet, enter the amount and review the payment options and requirements for your account before submitting a request. Check My profile > KYC for verification requirements and Transactions for your transaction history.

See: Deposits

Use Client login and review the payment options and requirements shown for your account under Deposit or Withdraw. Contact the team to confirm any applicable fees, limits or availability before submitting a request.

See: Funding methods

Review the wallet and payment currency shown in the portal. Contact the team to confirm accepted funding currencies and any conversion rate or charge before submitting a request.

See: Funding methods

Use Client login, then open Traders Room > Dashboard and choose Withdraw. Select your wallet, enter the amount and review the available payment options and requirements before submitting a request. Follow any verification requests and review Transactions for your transaction history.

See: Withdrawals

Contact the team to confirm the expected processing time for your request. Submitting a withdrawal request does not mean it has been approved or completed.

See: Withdrawals

Review the conditions shown for your selected payment option in the portal. Contact the team to confirm any deposit, withdrawal, provider or currency-conversion charges before submitting a request.

See: Funding methods

The real-account options shown in the client portal use MetaTrader 5. Contact the team to confirm the correct application and server setup for your device.

See: MetaTrader 5

Contact the team to confirm the correct mobile application and server setup for your account.

See: Mobile app

Use Client login for verification, account information, real-account requests and funding requests. The portal also provides Transactions, a recent Activity log, order history and reporting areas. Follow the options and requirements shown for your account; account actions and verification uploads take place in the portal.

See: Client portal

Explore the market guides, then check the instruments and specifications available for your own trading account. Contact the team if you need help finding a symbol or understanding its contract details.

See: All instruments

A contract for difference is an agreement to exchange the change in an asset's price between the moment you open a position and the moment you close it. You can take a position on a price rising or falling, and because CFDs are traded on margin, gains and losses are both magnified.

See: Risk disclosure

No. A CFD on a share, an index or gold gives you exposure to its price, not ownership of the asset itself. You receive no voting rights and take delivery of nothing.

No. Market information and educational material on this website are general. They do not take your objectives or circumstances into account and are not a recommendation to trade. If you are unsure whether trading suits you, seek independent advice.

See: Risk disclosure

MetaTrader 5 supports automated strategies called Expert Advisors. Check the rules and restrictions for your account before using one. An automated strategy can lose money and requires monitoring.

The spread is the difference between the buying and selling prices. Check the current prices in your trading platform and review the charges for your account. Spreads can change with market conditions.

See: Spreads and fees

Check the leverage and margin requirements that apply to your own account and instrument. Leverage increases exposure and magnifies losses as well as gains. Contact the team if you need help understanding the terms.

See: Leverage

Check whether your account charges commission separately from the spread, when it applies and how it is calculated. Ask the team to explain the costs before placing an order.

See: Spreads and fees

Holding a position past the daily rollover may create a financing charge or credit. Check the instrument and account terms for the rate, calculation, unit and rollover days before holding a position overnight.

See: Spreads and fees

The execution guide explains order types, slippage and price gaps. Read the execution terms provided for your own account and contact the team if an order or instruction is unclear.

See: Execution

Check the trading sessions, breaks and holiday schedule for your instrument in the platform and account terms. Contact the team if a session or market closure is unclear.

See: Contract specifications

A margin call or automatic close-out may occur when equity falls below the applicable requirement. Check your account’s thresholds and how positions may be closed; do not rely on receiving a warning in time to add funds.

See: Leverage

Review your account terms for any inactivity charge, the conditions that trigger it and its calculation. Ask the team to clarify any charge before opening or maintaining an account.

See: Spreads and fees

Arrow Trade is incorporated in Mauritius under company number 214424 and is licensed by the Financial Services Commission, Mauritius as an Investment Dealer (Full Service Dealer, excluding Underwriting), licence GB24202940 (SEC-2.1B). The Investment Dealer licence is separate from Arrow Trade's Global Business Licence and from the UAE entity's Category 5 authorisation.

See: Regulation

Yes. The official register links on the regulation page take you to Arrow Trade's FSC listing and the UAE record for ARROW FINANCIALS L.L.C. Check the entity name, licence details and permitted activities in each register.

See: Regulation

ARROW FINANCIALS L.L.C is listed as active by the UAE Capital Market Authority (CMA, formerly the Securities and Commodities Authority, SCA) for Financial Consultations, Introduction and Promotion under Category 5. This UAE licence does not authorise brokerage in derivatives, unregulated commodity contracts or spot forex, or trading operations, portfolio management or execution of client orders in those products. Check your account agreement for the legal entity responsible for your account.

See: Regulation

Read the client-money provisions in your account agreement and ask the team to explain the arrangements that apply to your account. The client-funds guide explains the main protections and questions to consider.

See: Security of funds

The registered office is at 3 Emerald Park, Trianon, Quatre Bornes, Mauritius. The FSC register also lists this as the business address. Contact the team to confirm any visiting arrangements.

See: Offices

Read the agreement and terms provided for your account and check the named legal entity. The legal section provides risk information, the privacy policy and the AML/KYC policy. Contact the team for the documents applicable to your account.

See: Legal documents

The leadership page names the executives who run the company, with their roles and professional backgrounds.

See: Leadership

Use the support email and contact information published on the contact page to reach the team.

See: Contact

Contact the team to confirm the support language available for your enquiry. This website is available in English and Arabic, and the client portal offers Arabic in its language picker.

Email the team using the contact page. Include a short description of your question and ask about availability if you need to arrange a conversation.

See: Contact

Contact the team using the contact page, describe your concern and ask for the complaints process that applies to your account. Keep a record of your correspondence and any reference provided.

See: Contact

The account deletion page explains how to ask for your account and personal data to be deleted and what happens next. Records the law requires the company to keep are retained for the period the law requires.

See: Account deletion

Contact support through the channels on the contact page. Because your details form part of identity verification, you may be asked for a supporting document.

See: Contact

Use the client portal guide for account services and the MetaTrader 5 guide for platform concepts. Contact support if you need help with a specific step.