Withdrawals
Open Withdraw from Dashboard in the client portal. Review the wallet, amount, available method and applicable conditions before submitting a request.
Requesting a withdrawal
Sign in to the client portal
Use Client login and open Traders Room > Dashboard.
Check your KYC status
Review My profile > KYC and any approval requirements shown for your account.
Open Withdraw and select your wallet
Choose Withdraw. Select the wallet, enter the amount and review the payment options and required details shown in the request.
Review and submit the request
Confirm the currency, destination and applicable conditions before submitting. Follow any further instructions provided for the request.
Follow up through the portal or support
Review Transactions and contact support if the status or next step is unclear.
Before you submit
Check the conditions that apply to your account and the selected method. Contact support for any missing details or an expected processing time.
- Wallet, amount, currency and destination details
- Any fees, limits and payment-account ownership requirements
- Any restrictions related to verification, open positions or available funds
Processing and settlement are two different clocks
Request processing and payment settlement are separate stages. Submitting a request does not mean it has been approved or paid. Ask the team about the expected timing for your account and method.
Seeing where your request stands
Open Transactions to review the portal history and follow any instructions provided for your request. Contact support if you need an explanation of its progress before submitting another request.
Why checks come before payment
A payment sent to the wrong person is very difficult to recover. The checks confirm that the person asking for the withdrawal is the account holder and that the money is going somewhere it is allowed to go. The rules behind them are in the AML and KYC policy.
Questions
How long does a withdrawal take?
Contact the team to confirm the expected processing and settlement times for your request. Submitting it does not mean it has been approved or completed.
Are there withdrawal fees?
Review the fees that apply to your account and selected method before submitting. Ask support if a charge is unclear; a payment provider may also apply its own fees.
Can I withdraw to a different method from the one I deposited with?
Confirm the permitted destination and any return-to-source requirements with the team before requesting a withdrawal. Do not assume a different method is eligible.
Can I withdraw while I have open positions?
Open positions use margin, so withdrawing funds can affect the equity supporting them. Ask the team how your available withdrawal amount is determined before submitting.
Why was I asked for another document?
Follow the document request and upload instructions provided through the client portal's verification process. Contact support if the requirement is unclear. Providing a document does not itself confirm approval or payment.
Where do I follow up on a request?
Review Transactions in the client portal and contact support if you need an update or an explanation of the next step.
Explore demo account options
Ask the Arrow Trade team about demo availability and setup.